In some cases, QuickBooks users experience a problem where the QuickBooks app quits unexpectedly, displaying an error message that reads “QuickBooks has stopped working.” This is a Windows-generated error message that may also display “A problem caused the program to stop working correctly, or Windows is looking for a solution to the problem” error messages. When the user tries to open QuickBooks again after quitting the application, the same error message appears. On Windows, QuickBooks sometimes freezes without throwing any error message. Check out the complete article for detailed troubleshooting instructions if your QuickBooks is not responding or has stopped working.
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Symptoms of Quickbooks Not Working
QuickBooks can also experience this type of error without giving any error message, so it is important to know the signs so that you can resolve it as soon as possible. The following is a list of every symptom that indicates QuickBooks has stopped working or QuickBooks is not opening.
- Upon opening QuickBooks Desktop, it freezes and becomes unresponsive.
- QuickBooks starts lagging when the mouse pointer and keyboard are used.
- Whenever you open a company file, QuickBooks quits without warning or error message.
- One of the related error messages appears even before QuickBooks loads the dashboard.
- The performance of other Windows applications also slows down and freezes.
The steps to fix the error Quickbooks Has Stopped Working
The troubleshooting steps should be followed in the given order. The first step might resolve the error, or you might have to follow them all to fix QuickBooks has stopped working.
Troubleshooting Step 1: Run the QuickBooks Installation Diagnostic Tool
The QuickBooks Desktop Installation Diagnostic Tool is designed to solve issues caused by QuickBooks Desktop installation errors. For installation of QuickBooks Install Diagnostic Tool, follow the instructions below:
- To install QuickBooks Tool Hub, click HERE and go to the download folder.
- To install QuickBooksToolHub.exe, double-click it.
- To complete the installation, accept the terms and conditions and follow the on-screen instructions.
- Close all Windows applications before running the QB Install Diagnostic Tool.
- Double-click the Tool Hub icon on the desktop once it has been installed.
- Select QuickBooks Install Diagnostic Tool from the Program Installation Issues tab.
- Repairing the damage in the installation might take up to 25 minutes, depending on your computer.
- When the tool finishes fixing the installation errors, restart your computer and open QuickBooks again. Follow the next troubleshooting step if QuickBooks still doesn’t respond.
- Download QuickBooks Tool Hub and select the QuickBooks Install Diagnostic Tool from the Installation Issues tab if you cannot run the downloaded file.
Troubleshooting Step 2: Repair bad sectors on the hard drive
One of the most common reasons why Windows applications run slowly is bad sectors on the hard drive. You can fix QuickBooks issues by detecting and repairing bad sectors on your hard drive.
- Right-click the C drive in Windows File Manager by pressing Windows + E
- Under the Tools tab, click Check now under Properties.
- Scan for and attempt recovery of bad sectors and Automatically fix file system errors should be checked.
- Wait until Windows finishes scanning and repairing.
Troubleshooting Step 3: Edit QBWUSER.INI File Name
QBWUSER.INI is a QuickBooks program file that stores information about product registration. It is obvious that QuickBooks will have trouble running if this file is damaged. Using the instructions below, let’s repair the QBWUSER.INI file.
- Navigate to /Users/Username/AppData/Local/Intuit/QuickBooks and find QBWUSER.INI.
- Click Folder and Search Options under the Organise tab at the top left corner of the window if you don’t see the file.
- Check the Show hidden files, folders, or drives box under the View tab.
- Then click OK.
- Right-click the file and select Rename.
- .OLD should be added to the end of the file name, for example (QBWUSER.INI.OLD).
- Check if the QuickBooks has stopped working error has been resolved by opening QuickBooks.
Troubleshooting Step 4: Reinstall the Windows operating system
You should back up your company file before reinstalling Windows, as reinstalling Windows will remove QuickBooks and Company file data. Alternatively, you can contact us for support or ask your local IT administrator to reinstall Windows on the computer.