As company owners are aware, the pandemic has altered the environment in which we live and work and blur the distinctions between the two. Although the positive news regarding immunizations makes us think that “normal” will soon return, that normal will be very different from what we may recall.
The message is quite clear: there will always be remote labor. And suppose you’ve been attempting to piece together your IT footprint over the past year in the hope that everything was temporary. In that case, it’s time to consider the implications of permanence and what you’ll need to enable your workforce, safeguard your data, and provide for your clients.
Enter your outsourced IT department, the Managed Services Provider (MSP), who can handle all your IT requirements. Most MSPs today, like Consolidated Technologies, are already skilled in supporting various clients across various regions. Keeping a company where employees work remotely is merely one more layer of the system MSPs currently use.
An estimated 90% of Fortune 1000 firms already use managed services providers (MSPs), among many additional advantages that have driven managed services adoption to new heights in the corporate sector. Nevertheless, just 29% of small businesses presently engage with managed services providers, so there is a genuine chance for your organization to gain a competitive edge by becoming one of the pioneers.
Are you still trying to decide if managed support services are the best option for your company? Let’s examine the fundamentals of managed IT services, how they vary from other approaches, and the public benefits. By how much these services may provide, you could be astonished.
Technology is now a must for all businesses to compete in their particular marketplaces, not just big ones. Although there is a rising reliance on IT, are measures to boost IT assistance for small firms progressing at the same rate? Managed service providers, or MSPs, have entered to spot dangers and address possible problems as warning indications develop to prevent firms from becoming overburdened owing to limitations on IT resources.
Managed IT services, including handing over IT operations and chores to a third-party supplier in charge of round-the-clock administration, monitoring, and maintenance. If all you have ever considered in the past is a standard break/fix solution, there is a strong probability that this approach to technical assistance is very different from what you are used to.
Changes in Attitude Toward Technical Support Services
Before managed services were introduced, there was only one method for resolving technical issues. At the time, phoning a professional, attempting to explain the problem, and rushing to find a quick fix were the only options if a server or PC stopped functioning correctly. While this quality was formerly acceptable, it is no longer sufficient.
Waiting for issues to materialize and systems to malfunction before taking action is no longer an option, given 21st-century technological advancements. Because of our growing reliance on automated systems and digital databases, company operations can be severely harmed by technical failures.
Because the stakes are higher, it is essential to have security and sufficient assistance to guard against system failure and identify possible problems early. That is the void managed IT services have entered the market to fill.
The Distinction Between Break/Fix and Managed Services
You have two service provider choices to get your systems up and running when technical challenges arise:
1. Break/fix services entail the hourly fee-based arrival of an outside professional to your site to identify and resolve your issue.
2. In contrast, managed IT services give a steady line of communication between you and your service provider as they work your network on the fly in exchange for a monthly service charge.
When anything goes wrong, break/fix maintenance only gives help, decreasing performance while you wait for the professional to address your problem. The timing could be better, but ultimately, these services might be less dependable than you require them for several reasons.
Compared to Managed Services, Break/Fix
You might be asking why managed security services are becoming more popular, given how commonplace, traditional break/fix IT assistance has been for so long. Although break/fix services don’t demand a monthly cost, they also lessen your odds of obtaining adequate service accountability and the general confidence that your problem will be resolved effectively. Here are some plausible reasons why this less ideal-result occurred:
More significant problems for you equate to greater revenue for your break/fix service.
Stable solutions cannot be promised because break/fix service providers are awarded each time you call them.
An hourly charge might result in service that is deliberately slowed down.
Overall, these elements can make your break/fix service more expensive and unreliable than it would be if you used the dependable solutions managed IT services can provide. MSPs are more motivated to make durable repairs and offer superior service at reasonable prices. Getting an MSP on board may be the wisest move if your everyday operations depend on reliable IT.
What further advantages do managed services provide to businesses?
Managed services are the way of the future because they give organisations the ability to spot and address technology issues before they negatively impact their operations. The proactive service and regular maintenance of your computer network may provide you peace of mind that it will operate efficiently and successfully.
When deciding whether to move forward with managed IT services, there are a few other advantages to keep in mind besides averting disasters before they happen.
Cost reduction for your IT requirements: Create a long-term partnership with a reputable MSP to save money over time and help you manage your IT budget more effectively.
MSPs often do this for a fixed monthly fee by keeping systems updated, lowering hardware costs, upholding strong security standards, and offering specialized knowledge. As a result, you may request as much assistance as you need without worrying about the expenses mounting.
System centralization enables continuous visibility. MSPs assist in consolidating your network servers and applications into a single data center. This centralization allows for greater accessibility and speedier processing for all staff members, wherever they may be. Access to your company’s data is improved with a centralized system, giving your employees and executives more freedom. Additionally, the system enables safe web and mobile access points so that your staff can keep working while on the go. You will get access to enterprise-level services at a reasonable price, and your IT systems will be kept as updated as feasible.
Reduced downtime and substantial productivity gains: You can be certain that you won’t have to deal with the system shutdowns and malfunctions that can impede business growth thanks to advancements in network security and MSPs’ proactive approach to resolving potential risks. Your teams will be more focused on their work and productive than ever before if you reduce technology-related issues.
Assurance in terms of effectiveness and security: It’s a myth that outsourcing lowers your degree of data security. Instead, you can rest easy knowing that MSPs are significantly more equipped to secure your data than internal IT teams since they must adhere to strict safety and data management standards and are built to provide reliable backup and recovery solutions. Additionally, owing to monitoring systems that resolve issues early on, you won’t have to worry about system failures placing you in a time rush on a critical project.
Long-term association with a knowledgeable service provider: You can rely on outstanding assistance available to help you at any time since your MSP will get intimately familiar with your company and system over time.
Your internal staff can concentrate on their daily tasks rather than having to change course to address a technology issue on their own or deal with a break/fix technician thanks to the specialists assigned to you who have a greater responsibility to thoroughly assist your company with any IT issues that may arise.